General Terms and Conditions Day Camps

Article I.Introductory Provisions

1.These general terms and conditions (hereinafter referred to as “terms and conditions”) are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), Act No. 250/2007 Coll., the Consumer Protection Act and the amendment to Act No. 372/1990 Coll. of the Slovak National Council. on offences, as amended (hereinafter referred to as the “Consumer Protection Act”), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Selling Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”)

Business name: JUNGLE PARK, s. r. o.
Legal form:Limited liability company
Headquarters: 819, Rosina 013 22
IČO: 45 297 126
DIČ: 2022936663
IČ DPH:SK2022936663
Registered in: the Commercial Register of the District Court of Žilina, sec. Sro, vl.č. 56023/L
Represented by: Ing. Stanislava Hlavová, Managing Director (hereinafter referred to as the “Provider“)

2.Contact details

Phone number: +421 949 507 695 / +421 910 465 455
E-mail: jungleparkmojs@gmail.com

3.Address

at which the buyer can file a claim, complaint or other complaint: JUNGLE PARK, s. r. o.
819, Rosina 013 22

4.Supervisory authority

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava Region
Prievozská 32, 820 07 Bratislava
P.O. Box: 5
Department of Supervision
Tel. č. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70

http://www.soi.sk

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

5.These General Terms and Conditions govern the contractual relationship between the Provider and the parent or legal guardian of the child (hereinafter referred to as the “Customer”) in the organisation of summer day camps (hereinafter referred to as the “Camp”) in which the parent’s child (hereinafter referred to as the “Child”) participates. A child is any person under the age of 18 years who is represented by a parent. These terms and conditions are binding on the parties involved.

6.These terms and conditions and the purchase contract are concluded in Slovak language.

Article II. Contractual relationship

1.The contractual relationship is established between the Seller and the Customer (a legal or natural person with legal capacity) by filling in the registration form at www.junglepark.sk and paying the reservation fee of 35,00 or 45€ EUR of the advance price by the Customer. The booking fee is payable at the moment of sending the application form.
2.The part of the amount of EUR 100,00 (hereinafter referred to as the “remaining amount”) is to be paid by the Customer to the Provider’s account no later than 14 days before the start of the children’s camp.
3.If the customer does not pay the remaining amount of the camp within 14 working days before the start of the selected camp tour, the reservation is cancelled and the place is given to another candidate.

Article III. Contractual relationship

The customer who has obligatorily enrolled a child in the day camp can pay the amount for the camp as follows:

  1. by bank transfer – please use the number generated by the login system as the variable symbol /VS/ and include the child’s name in the note. IBAN: SK2711000000000000292020873815
  2. payment gateway – Visa card payments.

Article III. Entry of children to the camp

1.When entering the camp, children will bring:

  1. Application form – containing the child’s first and last name;
  2. A certificate of the child’s health, this must be brought on the day of the child’s arrival at camp signed by the parent. The child’s health certificate does not need to be signed by a doctor, the signature of the parent – responsible legal guardian is sufficient. A copy of the insurance card. If the child is on medication or has a food intolerance or allergy, this must be stated when the child arrives at camp and the medication must be given to the camp leader.

2.Any change in the time of arrival or return of the children is notified to the customer electronically /e-mail/.

Article IV. Obligations and rights of the Customer

  1. Arrival of the child to the camp /every day/ is always from 07:30 /unless otherwise agreed/. Presentation of children starts at 07:30 in the presence of the camp leader and educational leaders. Pick-up of children from the camp is always from 15:30 to 16:00. /unless otherwise agreed/.
  2. The Customer is responsible for complete and truthful information in the contract. If, as a result of false or incomplete information in the child’s entry medical documentation, the child’s health or the health of other camp participants is endangered, the Provider is entitled to claim compensation for the damage resulting therefrom from the parent who provided or submitted such false information.
  3. For technical and educational reasons, we do not recommend visiting children in the camp. In case of doubt, please contact the camp leader.
  4. Telephone contact – a telephone contact for the camp leader will be available to the client.
  5. Valuable items such as designer clothing, jewelry /e.g. gold chains, bracelets, etc./, cell phones, cameras, etc. are not recommended to be given to children at camp. The provider is not responsible for their loss. More valuable items must be stored with the camp leader.
  6. As the children’s camps are organised, all participants must follow a common programme and daily routine. In case of disrespect of the leaders and other violations of the camp rules, the child must terminate the stay without refund.

Article VI. Rights and Obligations of the Provider

  1. In case of interruption of stay, only the unused meals will be charged, and only if the reason for departure is the child’s illness and the legal representative of the child receives a doctor’s certificate of inability to start or continue the camp by email to jungleparkmojs@gmail.com. If the stay is interrupted for other reasons, there is no entitlement to a refund.
  2. The Provider is obliged to comply with all the terms and conditions set out in these General Terms and Conditions of Participation and in the information about the Children’s Camp.
  3. If the Provider is forced to change the conditions or cancel the tour in the event of unforeseen circumstances or non-availability of the tour, the Provider will propose to the Customer to change the contract, the dates or the selected camp for another one from the Provider’s offer. If the client does not agree to the proposed changes, the provider will refund the full amount. The change of contract may only be made in writing. In the event of cancellation due to non-availability, the client must be informed within 5 calendar days before the start date.

Article VII. Withdrawal from the Contract

  1. The Customer may withdraw from the contract only in writing and by paying a cancellation fee. Withdrawal from the contract is valid from the date of receipt of the written notice by the provider.
  2. In the event of non-payment of the price for the camp within the stipulated time limits, the provider is entitled to withdraw from the contract in writing and not to provide the services resulting from the contract and the customer is obliged to pay all costs incurred by the customer for non-fulfilment of the obligation.
  3. If the child does not enter the camp or does not start using the camp services for any reason other than health, or does not use them at all or in part by his/her own decision, he/she is not entitled to a refund of part of the price for the unused services.
  4. In the event of a parent’s request to change the date from the date specified in the application form to a new date for any reason, this is done by notifying the provider and then changing the date in case of free capacity on the requested date.
  5. The Provider may withdraw from the contract due to the camp’s capacity. Priority is given to previously paying parents. The date of payment is the date of crediting the funds to the client’s OZ account. In this case, the provider will reimburse the parent for the price already paid for the camp.
  1. The provider reserves the right to cancel the camp if the minimum number of children has not been registered (the minimum number is individual for each type of camp), and the provider is obliged to notify the client of this fact no later than 5 days before the start of the camp. The provider will allow the child to participate in the camp if the places are available and the parent agrees, otherwise the client will immediately refund the parent the full price already paid for the camp.
  2. The provider reserves the right to withdraw from the contract concluded with the client and cancel the child’s participation in the day camp without compensation in the event that his/her behaviour endangers the property or health of other camp participants or employees of the provider or other institution where the camp is implemented or seriously disrupts the course of the camp.
  3. The Customer has the right to notify the Provider in writing that another child, as specified in this notification, will attend the camp in place of his/her child, and at the same time notify the Provider of the substitute child. The notification must contain the express agreement of the new client to the contract and a declaration that he/she will comply with all the agreed conditions set out in the contract and the Application Form, and must be signed by the parents of both substituted children. On the date of receipt of the notification, the new parent named therein shall become the ordering parent, who shall enter into the rights and obligations of the original parent and shall be jointly and severally liable for payment of the price of the camp as well as for payment of the costs incurred by the provider in changing the parent. The Company charges a fee of 10Eur for such a change.

Article VIII. Cancellation Conditions

1. The conditions for cancellation of the camp contract, refund of the price already paid and payment of cancellation fees are as follows:

  1. in case of cancellation 21 calendar days or more before arrival, the cancellation fee is EUR 20.00 of the reservation fee. The remainder of the booking fee of € 15 can be used by the customer for services within 6 months in Jungle Park;
  2. v prípade zrušenia rezervácie 21 kalendárnych dní alebo viac pred príchodom je storno poplatok 20,00 EUR z ceny rezervácie. Zvyšnú časť rezervačného poplatku vo výške 15 EUR môže zákazník použiť na služby v Jungle Parku do 6 mesiacov;
  3. in case of cancellation 20 calendar days or less before arrival, or in case of non-arrival, the cancellation is 100% of the reservation fee. In this case, however, we also offer the possibility of rescheduling the child for another date of the given or another camp.

2. The Provider reserves the right to operatively change the conditions of the camp or the program if for objective reasons, force majeure, decisions of state and other competent authorities, or extraordinary circumstances that the Provider could not influence and foresee, it is not possible to provide the camp program and the ordered services, in which case the Provider is obliged to refund the price paid by the Customer for the camp. The company shall inform the parents promptly about these changes.

Article IX. Privacy Policy

  1. All information regarding the protection of personal data can be found by clicking on the link Instructions on the processing of personal data provided by the data subject.
  2. The Customer expressly acknowledges that any materials provided to him by the Provider are the subject of intellectual property rights.To this end, the Customer expressly undertakes to refrain from any action which would interfere with these rights, in particular by making reproductions (copies) of the materials, without the prior consent of the Authorised Person.

Article X. Final Provisions

  1. All agreements between the Provider and the Customer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This shall be without prejudice to the consumer’s rights under generally binding legislation.
  2. The Provider is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.
  3. All rights to the Seller’s website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Provider. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
  4. The Provider shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. When using the online shop, the Buyer must not use procedures that could have a negative impact on its operation and must not perform any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop
  5. or any part thereof or software equipment in a manner inconsistent with its intended use or purpose.
  6. The Provider may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
  7. A sample withdrawal form is attached to the terms and conditions.

Article XI. Alternative Dispute Resolution

  1. The Customer has the right to ask the Provider for redress if the Customer feels that the Provider has violated the Customer’s rights or has not handled the complaint to the Customer’s satisfaction. If the seller does not respond to the request within 30 days or responds to it in a negative manner, the consumer may submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll. Pursuant to Section 3 of Act 391/2015 Coll. the ADR entities are authorities and authorised legal persons. The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll. The application may also be submitted online through the alternative dispute resolution platform RSO.
  2. Alternative Dispute Resolution is reserved exclusively for individual consumers, not business buyers. Dispute resolution takes place between a consumer and a seller who have concluded a distance contract and whose dispute has a value of more than EUR 20. The maximum fee that ADR can charge is EUR 5 from the buyer to cover costs.
  3. Comments as well as complaints must be submitted in writing no later than 30 days after returning from the camp.
  4. By submitting a Binding Application Form for a child to attend a camp organised by the Provider, the Parent indicates that they have read, understood and agreed to these General Terms and Conditions before completing the Application Form.
  5. These conditions of participation apply from 01.05.2024 and are an integral part of the binding application form for the camp.

General Terms and Conditions TICKETS

Article I. Introductory provisions

1.These general terms and conditions (hereinafter referred to as “terms and conditions”) are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), Act No. 250/2007 Coll., the Consumer Protection Act and the amendment to Act No. 372/1990 Coll. of the Slovak National Council. on offences, as amended (hereinafter referred to as the “Consumer Protection Act”), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Selling Contract or a Contract Concluded Outside the Seller’s Premises and on Amendments and Additions to Certain Acts (hereinafter referred to as the “Act on Consumer Protection in Distance Selling”)

Business name: JUNGLE PARK, s. r. o.
Legal form: Limited liability company
Headquarters: 819, Rosina 013 22
IČO: 45 297 126
DIČ: 2022936663
IČ DPH: SK2022936663
Registered in: the Commercial Register of the District Court of Žilina, sec. Sro, vl.č. 56023/L
Represented by: Ing. Stanislava Hlavová, Managing Director
(hereinafter referred to as the “Provider“)

2.Contact info:
Phone number: +421 949 507 695 / +421 910 465 455
E-mail: jungleparkmojs@gmail.com

3.The address where the buyer can file a claim, complaint or other complaint: JUNGLE PARK, s. r. o.
819, Rosina 013 22

4.Supervisory authority:
Slovak Trade Inspection (SOI) SOI Inspectorate for Bratislava Region Prievozská 32, 820 07 Bratislava
P.O. Box: 5
Department of Supervision

Phone number: +421 949 507 695 / +421 910 465 455
E-mail: jungleparkmojs@gmail.com

www.soi.sk

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

  1. These General Terms and Conditions (“GTC”) enter into force automatically for JUNGLE PARK, s. r. o. (hereinafter referred to as “Provider”) and the visitor upon the purchase of a ticket or voucher, as well as upon the conclusion of a contract with the visitor. By entering the park facilities, the visitor acknowledges the validity and legal binding force of the currently valid GTC for his/her person and, as a legal representative, for the person represented. The GTC are available on the Provider’s homepage (www.junglepark.sk; hereinafter also referred to as the “Homepage”). These GTC apply to the entire contractual relationship arising from purchase agreements and contracts with visitors.

AArticle II. Conclusion of contracts

  1. The purchase contract for a ticket or voucher shall be concluded exclusively in accordance with these GTC, when the provider receives the entire currently valid purchase price of one ticket or voucher. The provider is not subject to any obligation to enter into a contract and is thus entitled to refuse to sell a ticket to interested parties without giving any reason. The contract with the visitors is formed – exclusively in accordance with these GTC – at the moment of the purchase of the ticket.

Article III. Contractual relationship

  1. The holder of a valid ticket is entitled to enter the JUNGLE PARK during the season within the respective opening hours, to use the equipment located in the JUNGLE PARK. The consumption of food and beverages is charged separately.
  2. The provider is entitled to carry out modifications to the park at any time without incurring any claims on the part of the visitors – in particular the holders of annual vouchers.
  3. The provider is obliged to maintain the park facilities in a satisfactory technical condition and shall endeavour to allow its visitors to use all facilities (especially attractions) as far as possible. In doing so, however, it may, of course, not be possible to use individual facilities repeatedly and without prior notice due to periodic inspection, maintenance, alterations, repairs, official regulations, inclement weather, power outages or natural phenomena. In such event, the visitor shall not be entitled to any reduction, full or partial refund of the ticket price or any other financial compensation or substitution.
  4. The Provider is not responsible for limitations in the use of the attractions provided due to power failure. In such a case, the visitor shall not be entitled to any reduction, full or partial refund of the ticket price or any other financial compensation or compensation.
  5. On days with large numbers of visitors, access to Park facilities may be restricted for safety reasons. In the event of such inconveniences, the provider asks visitors for their forbearance. Any claims against the Provider, such as reduction, full or partial refund of the ticket price or any other financial compensation or substitution, are excluded in this respect.
  6. In the event of a closure of JUNGLE PARK lasting more than one day, which is caused by events outside the sphere of influence of the provider (e.g. natural disasters, pandemics, official closures and other cases of force majeure or extraordinary events except for the risk of severe weather), we will provide visitors with whom a contract has been concluded for a fee with a refund without exception and only in the form of a voucher or, in the case of an annual pass, in the form of an aliquot extension of its validity. Cash compensation is not possible.
  7. In the event of only temporary closure of the entire JUNGLE PARK lasting less than one day or in the event of closure of a part of the JUNGLE PARK caused by events beyond the Provider’s sphere of influence mentioned above, the Visitor shall have no right to a reduction or full or partial refund of the admission price or any other compensation or alternative performance.
  8. Special provisions of these General Terms and Conditions apply in relation to the risk of adverse weather conditions.

Article IV. ABSENCE OF THE FAMILY PARK’S OBLIGATION TO PROVIDE CARE TO PERSONS IN NEED OF SPECIAL SUPERVISION

  1. JUNGLE PARK and its employees do not assume any obligation to provide care to persons with special supervision needs, in particular children under the age of 14, seriously ill and severely disabled persons (hereinafter referred to as “Persons with special supervision needs”) or young people over the age of 14. The duty to provide care is also the sole responsibility of the person supervising the person while he or she is in the Park Facilities. The above also applies when the Park staff pays special attention to the Person with Special Supervision Needs.

Article V. DUTIES AND RESPONSIBILITIES OF SUPERVISORS

  1. Supervisors are courteous and, in the interest of safety, strongly urged to fulfill their responsibilities to provide care to Persons with Special Supervision Needs with the utmost care and necessary responsibility. The presence of park staff cannot relieve supervisors of this duty or reduce the level of care prescribed. Supervisors owe a duty of care – also to JUNGLE PARK – to Persons in need of special supervision. In the event of a breach of their duties, the supervisors are jointly and severally liable for damages caused to JUNGLE PARK, other visitors, park employees or third parties by the Person in Need of Special Supervision as a result of such a breach of duty.

Article VI. OBLIGATIONS OF VISITORS

1.visitors obliged to especially:

  1. to act in the Park Facilities at all times in accordance with the law, these GTC,
  2. Treat all Park Facilities equipment with care,
  3. always consider the safety and health of other visitors,
  4. fulfil all reporting obligations to JUNGLE PARK in a timely manner; and
  5. to fulfil their supervisory responsibilities in full – if they are supervisors.
  6. The above does not affect other obligations of visitors.

Article VII. TICKETS

1.Za účelom vstupu do JUNGLE PARKU existujú výlučne nasledujúce vstupenky, pričom nie je možné vrátenie zakúpených vstupeniek a ich náhrada v prípade straty. Platnosť, označenie a koniec platnosti vstupenky sú definované v nižšie:

  1. Single tickets are valid for 6 months and 12 months for season tickets.

AArticle VIII. OPENING HOURS

1.Opening hours are available on the Provider’s Home Page.

AArticle IX. SPECIAL PROVISIONS FOR DAY TICKETS PURCHASED ONLINE

1.For day tickets purchased online, the following provisions apply in addition to the law and these GTC:

  1. Visitors are obliged to print and bring with them to JUNGLE PARK daily tickets purchased online so that they are legible and can be scanned.
  2. In addition, tickets can be submitted on a mobile phone as a PDF document.
  3. A printed daily pass purchased online entitles the person who scans it for the first time at the visitor entrance to entry. The person who has purchased the ticket online therefore bears the risk of multiple unauthorised printouts or unauthorised photocopies of the ticket.
  4. Tickets purchased online that are not day-specific are valid for 6 months.
  5. Passes are valid for 12 months from the date of purchase.

2.Pre permanentky platia nasledujúce ustanovenia:

  1. The pass entitles only the person in whose name it was issued to enter and is non-transferable.
  2. The pass must be presented to the park staff at any time (afterwards) upon request during each visit.
  3. If a visitor forgets their season ticket, they must purchase a day pass.

Article X. Privacy Policy

  1. All information regarding the protection of personal data can be found by clicking on the link Instructions on the processing of personal data provided by the data subject.
  2. The Customer expressly acknowledges that any materials provided to him by the Provider are the subject of intellectual property rights.To this end, the Customer expressly undertakes to refrain from any action which would interfere with these rights, in particular by making reproductions (copies) of the materials, without the prior consent of the Authorised Person.

Article XI. EXCLU SION OF LIABILITY

1.The Provider shall not be liable for damages and accidents caused by the Visitor or caused by force majeure, improper handling or use of the Park Facilities and its equipment or by other visitors. The Provider shall only be liable to visitors for damage to property caused by the Provider or its employees if such damage is caused intentionally or as a result of gross negligence on the part of the Provider or its employees.

Article XII. Final Provisions

  1. All agreements between the Provider and the Customer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This shall be without prejudice to the consumer’s rights under generally binding legislation.
  2. The Provider is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.
  3. All rights to the Seller’s website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Provider. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
  4. The Provider shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. When using the online shop, the Buyer must not use any procedures that could have a negative impact on its operation and must not carry out any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intended use.
  5. The Provider may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
  6. A sample withdrawal form is attached to the terms and conditions.

Article XIII. Alternative Dispute Resolution

  1. The Customer has the right to ask the Provider for redress if the Customer feels that the Provider has violated the Customer’s rights or has not handled the complaint to the Customer’s satisfaction. If the seller does not respond to the request within 30 days or responds to it in a negative manner, the consumer may submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll. Pursuant to Section 3 of Act 391/2015 Coll. the ADR entities are authorities and authorised legal persons. The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll. The application may also be submitted online through the alternative dispute resolution platform RSO.
  2. Alternative Dispute Resolution is reserved exclusively for individual consumers, not business buyers. Dispute resolution takes place between a consumer and a seller who have concluded a distance contract and whose dispute has a value of more than EUR 20. The maximum fee that ADR can charge is EUR 5 from the buyer to cover costs.
  3. Comments as well as complaints must be submitted in writing no later than 30 days after returning from the camp.
  4. By submitting a Binding Application Form for a child to attend a camp organised by the Provider, the Parent indicates that they have read, understood and agreed to these General Terms and Conditions before completing the Application Form.
  5. These conditions of participation apply from 01.05.2024 and are an integral part of the binding application form for the camp.